Service
Gas Service, Diagnostics and Repair
When you call or email us with a problem that you are having with your stove or fireplace, please have the make and model of your appliance available. If we've installed it, there is a good chance that we'll have that information in our database. Expect the person who answers to ask many specific questions directed at getting to the root of the problem. We do this for two reasons: one, to possibly diagnose and fix the problem over the phone, and more importantly, to get all the information to our service people so they have a better idea of what they can expect when they stop out.
Many problems can be diagnosed and fixed in one visit. Occasionally we will require a second trip when we need additional parts. There will be additional charges for the extra trip and parts.
Prices
Gas diagnostic (trip charge) $150
Gas service and repair if required (by quote)
Surcharges
Surcharges will apply if: it's a complex gas model, it has a power vent, two people are needed, any repair parts are needed, a return trip is needed, and/or it is farther than 30 miles away.
If you do need service, you may fill out the service request form below or call us at (612) 338-6606.
Maintenance
Every fireplace needs regular service to maintain optimum efficiency and guaranteed continued safety.
Woodburning
Inspect the system for leaks or deterioration. Check all gaskets and seals on the unit for air tightness. Insure that all manufacturer installed safety devices are working properly. Clean and inspect the blower system (if there is one). Clean the glass and lubricate moving parts where appropriate. Touch up black painted surfaces as needed. Currently we are not sweeping chimneys. For that service, please contact a Certified Chimney Sweep through CSIA.org.
Gasburning
Inspect to insure the venting system is working properly. Insure that logs are set properly and position ember (if part of the burner assembly). Insure that all manufacturer installed safety devices are working properly. Test all options such as fan, thermostat, or remote control. Test the millivolt system. Clean and inspect the blower system (if there is one). Clean the glass, the log set, and burner venturi. Test for gas leaks or other spillage. Replace all batteries. Adjust the pilot and burner to manufacturer’s specifications. Touch up black painted surfaces as needed.
Typical Maintenance Prices
Woodburning
$265
Gasburning
$245
Complex Gas Systems
$327
Surcharges
Surcharges will apply if: it's a complex gas model, it has a power vent, the chimney extends 6’ or more above roof (and two people are needed), it’s an extra steep roof, any repair parts are needed, a return trip is needed, and/or it is farther than 30 miles away.